單項選擇題

A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）

A. Cycle the power on the network printer.
B. Verify the network cable is connected to the printer.
C. Reinstall the printer driver.
D. Restart the print spooler service.

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單項選擇題

A laptop has a non-functioning keyboard. After the keyboard was replaced with a known good one, the technician finds that the keyboard still is not functioning. Which of the following steps should the technician take NEXT?（）

A. Replace the motherboard.
B. Check all connections.
C. Replace the USB controller.
D. Check the PS/2 connector.

單項選擇題

A technician has lost a necessary jumper for a new hard drive that must be installed immediately.Which of the following is the BEST solution?（）

A. Use a jumper from the motherboard where the new drive is going to be installed.
B. Use a jumper from a hard drive that is no longer functioning.
C. Contact the manufacturer of the new hard drive and have a replacement jumper shipped immediately.
D. The new hard drive must be replaced

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